After–sales Service of Engineering Industrial Assets

After–sales Service of Engineering Industrial Assets

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This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. a€œAftera€“sales Service of Engineering Industrial Assetsa€ comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.A Reference Framework for Warranty Management Vicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez ... In general terms [16, 22], e-maintenance can be defined as a maintenance management concept by which the assets are controlledanbsp;...

Title:After–sales Service of Engineering Industrial Assets
Author:Vicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez
Publisher:Springer Science & Business Media - 2014-01-10


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