This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. aAfterasales Service of Engineering Industrial Assetsa comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.A Reference Framework for Warranty Management Vicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez ... In general terms [16, 22], e-maintenance can be defined as a maintenance management concept by which the assets are controlledanbsp;...
|Title||:||After–sales Service of Engineering Industrial Assets|
|Author||:||Vicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez|
|Publisher||:||Springer Science & Business Media - 2014-01-10|