These Student Books, Tutor's Resource File and photocopiable option unit packs provide thorough and up-to-date material for the AVCE Leisure and Recreation and Travel and Tourism awards.Chapter. 5.1. Why. excellent. customer. service. is. important. Chapter 5.2 Personal presentation. Why are customers so important? Because the industry is dependent on customers and because without them there would be no business.
|Title||:||Advanced Travel and Tourism|
|Publisher||:||Heinemann - 2001|