It also cleared via adjustment, credit memo, or write-off another $7 million of receivables. ... It supplemented the collectors with temporary administrative help and ensured that customer service incoming calls were routed to the customer service department. ... It reallocated customer accounts more evenly to ensure better portfolio penetration, conducted refresher collection training, and measured progressanbsp;...
|Title||:||Accounts Receivable Management Best Practices|
|Author||:||John G. Salek|
|Publisher||:||John Wiley & Sons - 2005-10-24|