A Textbook of Retail

A Textbook of Retail

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Strictly based on the competency based curriculum given by the National Vocational Education Qualification Framework (NVEQF) initiated by the Ministry of Human Resource Development. Provides basic knowledge about the sector and the entry level jobs suitable for that sector. Provides detailed competency based curriculum. Chapters to help you to acquire relevant knowledge and skills on aspects of competency. Pictures and photograph have been included to bring about visual appeal and to make the text lively and interactive.It is important that a Customer Service Managers has good motivational skills and leadership qualities. He should possess an excellent communication skill and should be able to take quick decisions. The typical duties of a Customer Services anbsp;...

Title:A Textbook of Retail
Author:Manju Goel
Publisher:Goyal Brothers Prakashan - 2014-02-28


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