A Handbook of Management and Leadership

A Handbook of Management and Leadership

4.11 - 1251 ratings - Source

The Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know about the skills of management and approaches to effective leadership. The book also deals with three other important areas of management: change management, continuous improvement and the achievement of high levels of customer service. The book is aligned to the professional standards of the Chartered Institute of Personnel and Development (CIPD) for Managing for Results which is one of the main sections of the Leadership and Management set of standards. It therefore provides a complete presentation of all that students need to know to pass that examination, which is an essential portal to chartered membership of the CIPD. It also deals with the subject areas covered by the Management Standards Centre.Lasting relationships with customers who appreciate our brand and its value. ... to their job description, their willingness to do that little bit extra is the difference between a good experience for customers ... If a customer wants a service assistant to go to the distribution centre, pick the item they want to buy, call them back andanbsp;...

Title:A Handbook of Management and Leadership
Author:Michael Armstrong, Tina Stephens
Publisher:Kogan Page Publishers - 2005


You Must CONTINUE and create a free account to access unlimited downloads & streaming