A Guide To Implmntng Siebelcrm

A Guide To Implmntng Siebelcrm

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Salient Features:Am Explanation of the concept and frameworks of CRM systemsAm Comprehensive discussion on the main components of Siebel application modules, operating environment and toolsAm Coverage of the entire project cycle from the pre-requisites and methodology of eight-phased implementation to post-implementation support issuesAm Coverage of the issues like Balance Scorecard (BSC) of Siebel implementation, aspects of an intelligent customer-centric enterprise, privacy and security, and future prospectsThe skills development team would decide on the following: (a) Content, such as the prototype, tutorial, workshop, case study, testing, or Quality Assurance (QA). ( b) The delivery mechanism for the different kinds of skills training, such asanbsp;...

Title:A Guide To Implmntng Siebelcrm
Author:Vivek Kale
Publisher:Tata McGraw-Hill Education - 2009-01-01


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