Quality-management on large service-contracts is a daunting task that involves the evaluation of hundreds of quality measures and consideration of a wide variety of contract types and services. Contracts of this size typically create information overload, conceal critical data relationships, and present a dizzying array of information that complicates management value and resource allocation decisions.Where documentation, answers to questions, and documentation converged, validity was confirmed (Leedy aamp; Ormrod; Yin, ... initial framework diagram based on the literature review conducted for the dissertation (Germain-Rutherford, 2005 ). oanbsp;...
|Title||:||A Framework for Knowledge-aware Service Contract Quality Management Decision Support Systems|
|Author||:||Ronald F. Shehane|
|Publisher||:||ProQuest - 2006|