A Complaint is a Gift

A Complaint is a Gift

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Two business experts explain how to use customer complaints as a valuable feedback resource to overcome customer dissatisfaction, increase communication, expand customer loyalty, find solutions to problems, and more. Original. $50, 000 first printing. Tour. IP.As TARP warns: If the (customer service) system is not designed to effectively handle individual customer service contacts and ... a brand-name portable CD player that came with a cassette tape designed to insert into her car stereo system. ... tape in her car tape deck, however, the tape kept popping out of the cassette recorder and there was, of course, no sound ... The author called the toll- free number listed in the instruction manual three times over a period of three days, leaving heranbsp;...

Title:A Complaint is a Gift
Author:Janelle Barlow, Claus Møller
Publisher:Berrett-Koehler Publishers - 1996-01-01


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