Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.Or, it can be used to promote discussion during staff meetings or to start off a customer service training session. ... Notes, Insights, and Variations Want to make sure you have a different SERVICE IN THE NEWS story each week or each staffanbsp;...
|Title||:||50 Activities for Achieving Excellent Customer Service|
|Author||:||Darryl S. Doane, Rose D. Sloat|
|Publisher||:||Human Resource Development - 2003-01-01|