5 Star Service

5 Star Service

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This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you a€c a€cDelight your customers every time. a€cDeliver remarkable results that will keep them coming back for more. a€cWin more customers without spending a fortune. a€cGet repeat orders and referrals from everyone you encounter. Whatever your sector and however senior or junior you are, this book is full of customer service ideas, actions and initiatives that are simple, powerful and easy to implement today. With exciting examples from a wide range of organisations from hotels to hospitals, whatever your product or service, you'll find something to make your offering sparkle and your service shine. And with dozens of ideas and tactics to choose from, you'll find yourself dipping into Five Star Service again and again. New for this edition: a€c a€cMastering social media in service a€cSecret shopping a€c90 day training programmes for every sector a€cThe impact of speed a€cLeadership in service a€cDozens of inspirational stories and powerful new ideas Michael Heppell is one of the UK's number one motivational trainer and is the author of the bestselling Flip It, How to Be Brilliant and Brilliant Life. Michael's seminars and workshops have been attended by thousands of people and are used by hundreds of companies across the UK and overseas to boost motivation and radically improve their levels of service. His clients include major blue chip companies, high street retailers and Government bodies, and are embraced by customer service giants such as the Milestone Hotel, London - voted as Best Customer Service Hotel in the World, legendary retailer John Lewis and Coca Cola.This is the book that will show you how to ensure customers are raving about your products and services and come back for more.

Title:5 Star Service
Author:Michael Heppell
Publisher:Ft Press - 2010


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