There are a lot of books on how to become a good customer service professional, but not enough on how to become a GREAT one. Not anymore. This book was written for you _ to help you get to the top of your profession. The power words in this book will help you elevate your English from basic-conversational to that of professional, modern and natural-sounding English. Plenty of promising and lucrative management positions await you. Move fast! Strive towards constant and never-ending improvement. Master these power words and use them not only with your customers but in your work places as well. Carpe diem and carpe dime! For trainers, this is a versatile tool you can use for foundational skills training (FST), American culture training, Business English training, Customer Service training and Sales training. From newbies to veterans who need to boost performance, these 25 words will serve as the fundamentals. It is highly recommended you master these words before facing another customer!It isthepointin the conversation thatthey dreadthe most: tellingthe customer whatneedstobe done. Have confidence. Be decisive. Assert yourself, offer the best solution. Say: aLeta#39;s go ahead and do this...a Use these words toconvey toyouranbsp;...
|Title||:||25 Power Words Every Customer Service Professional Should Know|
|Publisher||:||Flipside Publishing - 2011|