Today's customers want service that is faster, better, cheaper. But how can organizations ensure that they are prepared to meet that challenge? The perfect addition to best-selling author Ron ZemkeAce(tm)s Knock Your Socks Off ServiceAAr book series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with practical tools to help meet their customersAce(tm) needs. This set of powerful exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service and helps them create an action plan for improvement. Written in the same accessible and humorous style that made this series a classic. Divided into 20-30 minute activities, this invaluable guide will help all readers improve their service and wow their customers.The right question that is poorly timed or badly worded can undo all of the cus- tomer service magic youa#39;ve worked so hard to create. Remember to put yourself in the customersa#39; shoes when you start to ainterrogatea them. PURPOSE:anbsp;...
|Title||:||101 Activities for Delivering Knock Your Socks Off Service|
|Author||:||Ann Thomas, Jill Applegate|
|Publisher||:||AMACOM Div American Mgmt Assn - 2009|