Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.That doesna#39;t mean a token nod to the sales team by a department or a function; rather, it is an understanding of the ... Sales capacity is the organizationa#39;s ability to create an ideal selling environment aligned to the customer where you, anbsp;...
|Title||:||10 Steps to Successful Customer Service|
|Publisher||:||American Society for Training and Development - 2010|