10 Steps to Successful Customer Service

10 Steps to Successful Customer Service

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Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.That doesna#39;t mean a token nod to the sales team by a department or a function; rather, it is an understanding of the ... Sales capacity is the organizationa#39;s ability to create an ideal selling environment aligned to the customer where you, anbsp;...

Title:10 Steps to Successful Customer Service
Author:Maxine Kamin
Publisher:American Society for Training and Development - 2010


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